Payment pending - why?

I have been getting a number of new subscribers with the payment listed as "Payment Pending". Is the likely outcome that the subscriber completed the sign-up form, but the payment failed - for whatever reasons?

Thanks,
Simon

Yep, payment wasnt completed- could be a number of reasons. IPN didnt notify amember, or user quit the process...

David

I also have a bunch of pending payments. Since one of my products is over a grand, that's a lot of money to walk away from.

So... is there a way to add every pending payment to an autoresponder sequence? These are folks who entered their email address but abandoned the purchase for one reason or another.

I'd love to be able to send a specific one-time offer or free gift email to attempt to recapture the sale of specific products. I wouldn't want the same email going to all pending payments for all products, because not all products are the same offer. Each product would need its own unique message.

If this is a feature of amember, or if you know of a plugin or work around please let me know.

thanks

I wrote a "pending plugin" that will add incomplete signups, for the 1st product they sign up for to a product in amember so you can use the autoresponder in the product. It will then remove them when they complete an order. It wont add additional not-completes or differentiate between products. I offer it to my premium members for $30.

David

David, that's a no-brainer offer for anyone looking to capture sales of one specific product. I have eleven products though and the initial offer that brings them in isn't usually the high-end offer. It's often the free or low priced teaser offers.

So, unless i misread this, it sounds like it won't help me if the visitor initially gets added to the lower priced or a free offer

Thanks though. I will keep in mind if I ever go with a single-product site.

I'll look into seeing if i can update the plugin to be more product specific. Thanks for the idea.

David

FYI- pending plugin v2.0 now allows you to specify a "pending" product for each ordered product.
FYI- the plugin only works on the initial signup.

David

I decided to sign-up as a customer to determine why such a high pending rate. I thought it may have been my terms of service, but then again, people usually just click through terms all the time (installing software for example). Then I got to the PayPal payment page (PayPal is my only payment option). PayPal payment page suggests you need a PayPal account, when in fact you can use a credit card without a PayPal account. What a joke! No wonder people are getting scared off - who wants to sign-up for a PayPal account when most do NOT have one already. I'll have to consider another payment option.
-Simon

Maybe PayPal is the problem.

I decided to sign-up as a customer to determine why such a high pending rate. I thought it may have been my terms of service, but then again, people usually just click through terms all the time (installing software for example). Then I got to the PayPal payment page (PayPal is my only payment option). PayPal payment page suggests you need a PayPal account, when in fact you can use a credit card without a PayPal account. What a joke! No wonder people are getting scared off - who wants to sign-up for a PayPal account when most do NOT have one already. I'll have to consider another payment option.
-Simon

Could be that SSL is not enabled in your server's CURL configurations, as per:

http://www.zen-cart.com/forum/showthread.php?t=98168

Quick fix:

1. Go to Setup/Configuration
2. Click on PayPal Link (top tabs)
3. Go to Disable IPN verification and select "Verification Disabled - DANGEROUS"
4. (Read the note about why this is dangerous in the left column...)
5. Click Save

Do another test, and the following should happen:

• Get receipt notification immediately
• Payment posted immediately
• Error log, top field says: "paypal_r DEBUG: successfully handled"

I'm not sure what the level of hacking danger is -- probably more if you are selling web developer software than knitting needles, due to the target market -- but obviously would be better to fix the root of the problem within the PHP configuration. If I figure it out, I'll post a fix here.

~Graham

Quick question, and im new to amember - (just got the full license yesterday) - if a person register but does not complete the payment transaction, how can he/she go back and complete the payment transaction?

They will need to go back to the members page and order again.

David

The only problem is that their user account has been created, registration will show that they have a problem, and they will need to enter a new username. Any ideas in terms of being able to continue with their existing username?

If you send the to
yuorsite.com/amember/member.php
They will log in with the username/pass they created in the 1st place, then they can reorder.

David