Subscription ISSUE

Discussion in 'Troubleshooting' started by arthy, May 4, 2009.

  1. arthy

    arthy aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    87
    I have a user who has a recuring subscription.
    question 1
    I have accidently deleted the use from amember. however his subscription is still active in paypal.

    how to put him back in amember ?

    _______________________________


    question 2
    lets say i need to the above on 1000 users.

    I have an excell file with everyones paypal mail address, their username, and their password.
    (is that enough? or i also need their transaction number ? what else do i need ?)

    once i have those details, shall i run an SQL query, or how exactly do i proceed from here ?

    Thank you

    I have already submittet a ticket, i will updte this as soon as i receive a reply, to benefit othres with same issue.

    if you kno the answer please reply to this post.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Manually add them and give them a lifetime subscription- you'll need to manually change the end date if they cancel.

    Import them, and give them a lifetime subscription- again you'll need to manually change their end date when they cancel.


    David
  3. arthy

    arthy aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    87
    thanks for the reply,


    i cant believe i have to manaully cancel members,
    that is not automation, i believe there should be another solution to this.

    Here is the reply i received from support:


    Just create this user manually add subscription for this user with payment system set to paypal and expire date to lifetime.
    Receipt ID for this subscription should be set to paypal's subscription ID

    You need paypal's subscription_id


    You can use amember CP -> Import to import all users at once from csv file

    _________________

    So you are 100% sure, amember will not cancel membership if data is importet manually, even if i add Subscription ID to every account ?

    btw your site is very good, and useful, i just checked it out, the video you put, is a very nice idea.

    Thanks

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