Are weekends included?

Discussion in 'Troubleshooting' started by AlekNovi, Aug 8, 2009.

  1. AlekNovi

    AlekNovi New Member

    Joined:
    Oct 16, 2007
    Messages:
    9
    Just curious.

    Thing is that I told my members the move we're doing will take 24-48 hours... but I just realized that amember support maybe doesn't work weekends (I couldn't find info on this anywhere).

    I'm in no hurry, I just wonder if I should update my message to my customers... since they can't use the old member's until amember answers me about the new site (we're moving).

    Btw, I love this script. I just renewed our licence for the 3rd time and the support is ussually awesome, I just have never contacted them on a friday before :D - so wondering if that changes things any.
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    traditionally support is not available during the weekends (your results may vary)

    Are you having a problem, perhaps we in the community can assist you?
  3. AlekNovi

    AlekNovi New Member

    Joined:
    Oct 16, 2007
    Messages:
    9
    Not really. Only support can do this. They need to change my licence domain.

    Thanks for the offer though! Appreciate it.

    I think amember would have less of those whiners if they mentioned the weekend thing lol. Response time just says 24h, I get the sense that a lot of the people who whine here about lack of support were weekenders. Me, personally, I have always received super-speedy support... So I was wondering where all these complainers come from, lol. I think they would be reduced if the weekend note was just added.

Share This Page