aMember is broken, this software doesnt work with PayPal

Hello, our web developer who implemented aMember with our subscription-based website has been working with aMember support, which is absolutely NO HELP at all.

Basically we have users who pay $49.97 for a 30 day subscription to our site.

aMember sets up a user account when the PayPal recurring subscription is sent

When a member CANCELS through PayPal, aMember marks it as CANCELLED, but never Expires the account, leaving their logon ACTIVE (with full access to subscription site)

This requires MANUALLY EXPIRING every single account who cancels, requiring cross-referencing their cancellation date in PAYPAL. WHAT A PAIN!

Their excuse: PayPal isnt sending a message to aMember to Expire the account. HUH? aMember KNOWS the subscription dates and marks the user as CANCELLED, but doesnt know how to expire at the END OF THE SUBSCRIPTION and blames it on PayPal?

FIX THIS PROBLEM AMEMBER, OR I WANT A REFUND. THIS IS CRITICAL!

I've seen that work flawlessly on hundreds of other sites, so you saying it doesn't work is a bit fishy... so maybe you should start looking for a new web developer instead of blaming it on aMember, as that feature alone is a piece of cake to set up if you follow the clearly outlined instructions.

Then again, he might have missed the IPN notification option in paypal, cron job setting or something like that, throwing a monkey wrench in the whole process.

And if that doesn't help, I'm sure aMember support will straighten this out for you in a timely manner...

This problem is still not fixed... I see the exact same problem.

The issue seems to stem from the bogus expiration date that's used for recurring billing, which is set to 12/31/2012 (what's going to happen a few years from now when that's in the past, by the way??)

The user can cancel a subscription anytime within their PayPal account, which sends a "subscr_cancel" IPN message to AMember, which calls "process_recurring_postback" in the paypal_r.inc.php. This PayPal plug-in then goes on to mark the product subscription as "CANCELLED", which is fine. Problem is, it LEAVES the product's expiration set to the bogus expiration date of 12/31/2012.

When are we going to get a proper fix for this? This bug is breaking free trials and subscription cancellations by allowing people who have not paid to continue with unauthorized access to our products.

I need a fix for this within the next 48 hours. I am not ready to toss AMember out, as it's an awesome product, but it IS time for this bug to be fixed!

This is related to open ticket # QET-43344-463. If there is indeed a fix for this problem as stated above, we need it today. If not, we still need it today.

On my site, it shows the account as cancelled as well, with recurring listed- then at the end of the payment period, it expires the account.

Have you reached the end of the payment period yet?

David

I'm having this exact problem with my new site. The paypal cancellations aren't being kicked off. Is there any news about a new plugin? Is there anything more I can do?

Thanks, the new plug in seems to be working fine. I cancelled a test account and it will expire when it's supposed to not in 2012.

Attn: Alex

I am just setting up a new aMember site which will be required to use recurring payments with PayPal.

Will I need the "fix" applied to my site? Or is the version of aMember I have ok?

my version details:
aMember 3.1.8PRO
PHP 5.2.8 (cgi-fcgi)
OS Linux p3nlh153.shr.prod.phx3...
MySQL 5.0.86-log


Thanks

Agreed you should contact support before saying it does not work.

How do you find out your Paypal Profile ID?

Hi,
We recently switched over to the paypal_r plugin instead of the paypal_pro one in order to enable recurring billing. After the switch, I see that recurring billing is now available on my test product BUT during the checkout process, it's clearly not using PayPal Pro.

It's using PayPal Standard. There is no direct credit card payment option, and clicking through takes me to the PayPal site to complete checkout.

Any ideas on what went wrong with configuration, or how I can use PayPal Pro AND enable recurring billing?

Also, payment is now not working at all. Possibly having to do with the problem that originated this thread.

That is, payment goes through, and is accepted into our PayPal account, but membership access is not granted.

IPN info appears to be going through correctly.

We are getting this error message:
paypal_r ERROR: IPN validation error: Paypal claims it is not-valid IPN transaction: [INVALID]

Do we need the new plugin?

Also, contacting HelpDesk isn't working for me.... the ticket gets erased (this has happened 5 times in a row!)

Please, any help is much appreciated!

Thanks.

Alex, I cannot get through to HelpDesk. It tells me that I have zero open tickets (when I've actually filed 5 or 6, and even have the confirmation numbers). I've also emailed the support@cgi alias directly.

Is there a better way I can get through?

Please help... and yes, we'd love to be able to use PayPal Pro (not Standard) but WITH recurring billing.

Ok, I can see my tickets now! Hooray.

Now, just waiting for a response from one of you...

I would like to use paypal pro as well but I can't figure out what combination of plugins I need.