catchpa & Macs

Discussion in 'Troubleshooting' started by neil, Jan 18, 2011.

  1. neil

    neil New Member

    Joined:
    Jan 10, 2011
    Messages:
    3
    Hi Guys,

    I'm new to aMember, having just taken over an existing phpBB3 Forum. Our version of aMember is 3.1.8, and I'm a Mac user running Mac OSX 10.6.6. On trying to register a new member, both via my Mac, and via a colleague from a separate IP address, aMember refuses to recognise the letters we type in to copy the catchpa verification, and returns the following error message every time:- "Verification image entered incorrectly, please re-enter it carefully" - .No trouble with PC registrations, they keep registering successfully.

    Any suggestions gratefully received.

    Neil Carter
    weimaraner.tv
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk with this issue. I will check what can be wrong.
  3. neil

    neil New Member

    Joined:
    Jan 10, 2011
    Messages:
    3
    Hi Alex,

    I have just re-submitted the helpdesk query I posted yesterday (approx 15.35 UK time) but updated with further info ref further tests.

    I look forward to your reply.

    Many thanks

    Neil

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