1ShoppingCart... instant cancellation of member's account?

Discussion in 'Payments processing' started by championsedge, Mar 14, 2010.

  1. championsedge

    championsedge New Member

    Joined:
    May 6, 2008
    Messages:
    15
    Greetings... I just noticed something that's changed, and I'm trying to figure out if it's a 1SC issue or an aMember issue...

    In the past, if a member cancelled their account in the MIDDLE of a paid month, the person's account would remain active until the end of that paid-for-month.

    All of a sudden, we had somebody cancel and their account was instantly disabled... even though they were paid through late March.

    Is this a new thing in aMember? Or is it a 1ShoppingCart issue?

    Cynthia
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Contact us in helpdesk and provide access info. I need to check Error/Debug log and server access/error logs.

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