First things first. I have a dedicated server and I use aMember and 1shoppingcart. Payments are processed through both Authorize.net and PayPal. Nothing has been changed on my server. Nothing has been changed inside my 1shoppingcart account. And nothing has been changed within aMember. I'll say it again; absolutely nothing has been changed on anything. And for 6 months, everything worked perfect. A week ago, 1shoppingcart suddenly stopped posting payments to aMember. Inside aMember, people are stuck at "pending" or "never"...and never marked as "paid" (this happens on both Authorize.net and PayPal payments). This means the customer does not get access to the membership they purchased until I manually approve them. To manually approve them, I have to mark them as paid in aMember or select their order in 1shoppingcart and choose "repost to aMember". I have opened a ticket with aMember. No response. I called 1shoppingcart. I was told it was aMember's problem. I opened a ticket with 1shoppingcart. After 4 days, they responded that they need to have a "deeper" level of support look at the issue. No response after that. I'm not crazy. Look around the forum and you'll see lots of people having the same issue. So what I'm trying to accomplish here is: 1. An answer from anyone on how to fix this (and no, getting rid of 1shoppingcart is not an option...I have a large affiliate program and mailing list already tied to them). 2. If no answers can be found, I'd like everyone (like me) who is having this problem to speak up and comment on this post. That way the depth of the issue can be presented to 1shoppingcart in a format they may finally get their attention. So your help with either #1 or #2 above is appreciated. Thanks.
I'm having the same exact problem. Getting to be a real pain as I did a major new product launch about 3 days before the issue started. I too can't go away from 1SC as we sell other products as well that tie into it. Amember, please help!
HOW could aMember help here? Please bomb, phone, e-mail - press on 1ShoppingCart support as much as you can. It is 1SC server not sending e-mail messages, of course we have no access to it
Put me down as another I'm having the same problem, but I was hoping it was something on my side. Time to open a ticket with 1SC, and I'll reference this thread.
Alex, you said 1SC server is not sending EMAIL messages. Is that the integration method?? I thought it would be a server call from their server. I am about to consider this integration. Obviously, not if it isn't working... anyone have any news? Rick
We're having the same issue! 1shoppingcart is not posting to amember after the purchase. If you go into the order and select "Repost Order To aMember" then it gives them access. Something has broken in the 1shoppingcart system to make this happen after the purchase. I put in a support ticket telling them that this is unacceptable! How could they ignore a huge issue like this?
Yep I'll join the queue on this one too. Exact same issue and resolved by a manual "repost to Amember" (it's definitely NOT an email integration Alex, it's a server post back.) Haven't yet posted a ticket with 1SC as it is my biz partner's account, but will do tomorrow once we've met about this.
Same exact problem here I'm having the same problem.... nothing has changed.... it just stopped working.
I received a reply from 1SC support saying they're working on fixing this and expect a fix by Wed ot Thursday. Andrew
Yep... me too! Yep... I've got the same problems. They keep telling me that it's going to be fixed, but a week on and it's still not working! It' highlights how volatile this combination is. They need to make sure that they are thinking about integration with Amember when the do stuff in future.
@aschechtman Thanks for the update...1shoppingcart hasn't told me anything yet, by the way . I guess we'll wait and see what happens later this week.
I think it's fixed I haven't gone and done any testing yet but I got an order today that went through without a problem. Perhaps it's fixed? Andrew
Yes, the problem appears to have been fixed today (Wednesday 10-15-08). I had one order that 1shoppingcart posted to the wrong product in aMember...but all orders after that were OK. Let's hope things stay like this and the problem doesn't flare up again.
Just curious, from a customer service perspective: 1) Did 1shoppingcart send out any communication that it was fixed? 2) Did they explain how and why it broke and what they were doing to prevent it in the future? 3) Did they explain how and why the customer support model broke down that it took this long to resolve?
I am having an issue, slightly different. The "Rebill Date" is posting as the current date instead of the proper re-bill date (in a month.) Is anyone else having this issue? Two support tickets with 1SC and they assure me the problem is being looked at by the dev team. In the meantime I have to manually adjust all of my renewals to the proper date so that they don't expire the next day...uggh. It worked great for several months previously.
Question about 1SC This issue doesn't sound like fun. My question is if we just have one product (membership) would I even need 1SC? I can integrate directly with Authorize.net and cut out 1SC couldn't I? Can someone explain why they are using 1SC? Is it because you have a bunch of products?