I'm trying to figure out if something is wrong or if it's Amember's normal behavior. We have Amember, 1SC, PHPBB setup. When someone purchase a subscription, they go through 1SC checkout and then they are assigned to a new group in PHPBB. When someone's credit card is for some reason declined next month, 1SC notifies Amember and their subscription is set to Expired. So far so good. However, when that happens, the customer gets notified and he can update his CC info in 1SC so they will get charged properly (this can take a few days). But the information about the payment is not passed on to Amember and his account still says Expired even though he just paid. I can upgrade his subscription manually, but that would mean checking every month if he is still paying or not and then there would be no point in having Amember. Is this normal or is something not working properly?
Can you contact us in helpdesk and provide access info. I need to check error log for exact example. I believe 1SC just don't send IPN message when user update his CC info and recharged.
please help I am having same issue customer subscribes in amember - then goes to 1sc to complete payment but not posting back from 1 sc to AM to show approved/paid i ensure password etc.. match I did a repost to amember from the order in 1SC and that worked Why is it not posting when they do the transaction?
Ok. Thanks for the update. In the past, 1SC even didn't show such product in your cart if aMember integration was not enabled for product .