Is Alex answering support tickets? I've had one in on this for a couple of days now. He used to answer really quickly; but then again, I haven't needed help for a few years.
If anyone cares to know the answer to this...CCbill had entered the wrong IP address, despite my telling them the correct one and them assuring me it was put in...twice. So, problem solved. CCbill is really quick on customer service, but apparently not so accurate.