Affiliate System Not Working

Discussion in 'Troubleshooting' started by neoknight, Oct 8, 2008.

  1. neoknight

    neoknight New Member

    Joined:
    Sep 24, 2008
    Messages:
    1
    OK, I have a really weird one.

    I have my affiliate system set up and it works for the "Free" sign up I am providing my customers. As a test I put a $1.00 payout for when a "Free" registration is made. It works, great!

    THEN

    After they register they can buy Product A which costs say $99. The affiliate link tracks the clicks, the purchase is made by the referee but the sale does not get credited to the affiliate.

    Why the heck is it working in one instance and not in the other?

    I've attached an image to show what I am talking about. Thanks.

    [​IMG]
  2. jazzery

    jazzery New Member

    Joined:
    Aug 25, 2007
    Messages:
    6
    Hi...

    I'm having the same issues as Neoknight. Only clickthrus and the referring affiliate are showing.

    No sale or commission is credited to the affiliate.

    Please help. Thank you.

    Jarod
  3. javier123

    javier123 New Member

    Joined:
    Apr 3, 2009
    Messages:
    2
    Did you solve this situation?

    Hi In my office they bought this software some months ago, I am new on this. But I found the same problem. We had one product before. Now I have added a second product, and when already customers buys the second product from his/her member area , the comission is not credit to the correspond affiliate

    Any help? :):)
  4. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Make sure "Pay only first commission" is not checked in the main affiliate configuration setup.

    David

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