Affiliate Transactions not posting

Discussion in 'Payments processing' started by kristofcreative, Jul 8, 2010.

  1. kristofcreative

    kristofcreative New Member

    Joined:
    Nov 17, 2009
    Messages:
    6
    Clicks from affiliate links are being tracked and displayed in the admin, but it's not displaying transactions or price amounts.

    Is there some sort of time frame (waiting period) before an affiliate transaction is registered?

    Thanks.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    As soon as the payment is made it should be recorded.
    Sounds like you missed a step in the affiliate setup.

    David
  3. kristofcreative

    kristofcreative New Member

    Joined:
    Nov 17, 2009
    Messages:
    6
    Not sure what step I could have missed.

    In one instance, user purchased a product (with no trial) and the affiliate commission was recorded.

    In this instance, the user received a 1 day trail. Payment was made the next day (via PayPal) for their first month subscription. The purchase/payment was recorded, just not the affiliate commission.

    Suggestions for what I missed?

    Thanks.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Did you set commission for following payments? First payment commission will be used for signups only.

Share This Page