amember and mail chimp

Discussion in '3rd Party Service Providers' started by roadogz, Apr 2, 2015.

  1. roadogz

    roadogz Member

    Joined:
    Aug 12, 2008
    Messages:
    42
    Hi there,

    anyone tell me why I have a different number of subscribers in mail chimp and amember?

    I verified the api is the same, which matches. I tried disabling and enabling mail chimp to see if it would refresh, no luck.

    Thanks!
    roadogz, Apr 2, 2015
    #1
  2. edward_shephard

    edward_shephard aMember Pro Customer

    Joined:
    Aug 22, 2014
    Messages:
    41
    Is mailchimp up or down?
    edward_shephard, Apr 3, 2015
    #2
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    The difference could be because of "unsubscribed" users. aMember won't add users who unsubscribed.
    alexander, Apr 6, 2015
    #3
  4. roadogz

    roadogz Member

    Joined:
    Aug 12, 2008
    Messages:
    42
    Mail chimp is lower
    roadogz, Apr 6, 2015
    #4
  5. roadogz

    roadogz Member

    Joined:
    Aug 12, 2008
    Messages:
    42
    Hmm, don't think I've had any unsubscribed members. It almost seems like mail chimp isn't getting updated
    roadogz, Apr 6, 2015
    #5
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and provide amember CP login/password. I need to check configuration.
    alexander, Apr 7, 2015
    #6

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