AMember CANNOT process trial subscriptions. We launched a full fledged campaign with a new product that took about a year to put together. We had a $19 30 day trial, where we'd send them a package and then after 30 days if they liked it and didnt send it back they'd be billed automatically for the full price of the program which was $189. Before I started, I sent screenshots of my amember software configuration to amember support and they said everything looked fine and it would work great! We've sold 119 packages within the first couple months, and sent out all the goods. We only had one return. This means we should now be collecting $22,302. Only AMEMBER WONT COLLECT. I've messaged support 9 times regarding this same issue and have gotten no where. First they said, "you must upgrade". What the hell? I just bought the software, you mean for all this time the software never worked and JUST NOW the upgrade fixed the rebilling? So I upgraded.... This fixed nothing. I'm getting no explanations and often times it takes them 4 days to respond to one of my questions when I have $22,302 riding on the line! 4 DAYS, when they PROMISE 24 HOUR SUPPORT. Oh, and lets not forget there is no phone support. You must email and wait. This is ridiculous. Note to amember: I will amend this story when you fix my software. This has gotten out of hand.
What payment/credit card processor are you using? Are there any errors recorded in the aMember error logs? I personally have no experience with trial-style billing but I spent quite some time customizing aMember to my liking so perhaps I could help. One idea: is the cron job set properly? Tomas
Yes there are many errors but they seem to all be caused from my IP when I was trying to change things around in the template and such. Nothing to do with the billing at all. As far as the cron job I followed the instructions exactly, and have tried running the script on my own in shell numerous times and nothing happens.
Is there a way to manually bill these people? I have literally over 100 people that should legitimately be billed for the product they received and no way to do it! I've tried manually adding a new payment for the price of the product and setting the payment system as "authorize.net", but that doesn't work. It only shows up as paid in the software, it doesn't actually charge their card anything. And support is no where to be found.... I regret ever buying this software.
This depends on whether you have full/standard merchant account where you have the credit card numbers stored on your server. Then it should be possible to enter them manually into the merchant account back-office panel. I don't know whether authorize.net works this way or if they allow it, I have no experience with them. Have you tried recurring billing with success before, using the same payment processor and aMember? The big question is if aMember tries to bill the customer and it fails somewhere, or if it doesn't try at all. This should be recorded in some logs, or try contacting the authorize.net support and ask them if they have recorded the payment attempt on their side - they should also be able to tell you the failure reason if there is one. I am afraid I can't help more without having access to the server and aMember back office. Tomas
Alex is way to modest. He did an incredible job. I'm blown away. It's a rare thing these days to get excellent customer support. He sorted everything out, made sure everything was working perfectly, and explained every last detail. I feel like I got 10x my monies worth. This first site has been a huge success, and I plan to release 11 more products and will need 11 more carts (1 a month for a year). I'll be using amember for each one of them. Definitely recommend you guys at this point, if for nothing else, because of Alex's outstanding support. Thankyou so much!
I agree..Alex and his staff are very modest. I wish we could have aMember Mini-Conference here in USA every few years -- to discuss ideas, hear tricks that we didn't know, and give us tell us their secrets for upcoming upgrade or additional. Most of all, give big THANKS to Alex and his team for their outstanding work.