aMember + Kayako

Hi,

I've been using aMember + Kayako + Kayako plugin. However, I'm currently having a problem: users not being able to register in aMember because of Kayako. Let me explain.

I divide users into two groups: Gold and Silver.

Users who register via aMember are my real clients. They go through aMember payment system and they are classified as Gold members in Kayako. They can log in to Kayako (and aMember, of course) with their usernames and passwords, which they set during aMember registration. - This works fine, no problem.

Silver members, however, are prospective clients. They are not registered yet in aMember but they may and will be registered in Kayako because they are able to send direct emails to Kayako e-mails. Kayako automatically registers the email addresses and classifies them as Silver members. - This, in fact, works well. No problem. There is also no problem with Gold members sending direct emails.

The problem occurs when there is a Silver member who later decides to purchase a product and fill the registration form in aMember, hence becoming a Gold member. Silver member can't submit the registration form and instead is given an error message saying that the proposed username already exists.

The actual problem is not that the username already exists but that the e-mail address is already registered in Kayako. I usually work this around by either telling them to register with a different email address, or by deleting their records in Kayako.

I'm wondering if there is something can be done to solve this issue.

First, I wonder how to edit the error message. It is very misleading and causes stress to users. They will attempt to register with different usernames (but the same email address), and will always get the same error message saying the usernames already exist.

Second, I wonder if it's possible for aMember to detect that the prospective user is not yet registered in aMember and overwrite any Kayako record and then let the form be submitted.


Many thanks!