amember not allowing signups for some price groups

Discussion in 'Troubleshooting' started by lvtriclub, Jan 14, 2013.

  1. lvtriclub

    lvtriclub Member

    Joined:
    Sep 17, 2011
    Messages:
    49
    Greetings,

    I am using version 3.3 and have many different price groups set up for my club membership. currrently only price group -1 works. the other five do not. the registration form shows up and allows to input data but will not submit the information. when people click the continued button nothing happens i have tried to rebuild the database as i thought it was a database error but this did not solve the issue. the website in question is www.lvtriclub.com. I submitted a support ticket and got this answer


    I have checked signup form with price group=-2 and there is a javascript error in your custom code
    "TypeError: document.SignupMain.elements[FirstNameField] is undefined
    var FirstName_Check = document.SignupMain.elements[FirstNameField].value;"

    Here is a part of code with above line which raises the error
    function CheckFirstName(FirstNameField, FirstNameFieldName, FieldRequired){
    var ProcessForm_Check = true;

    var FirstName_Check = document.SignupMain.elements[FirstNameField].value;

    I not great when it comes to coding javascript. i was hoping someone can point me in the right direction of the file to removed the custom code as the individual that orginally set up our installation is no longer a member of my club.

    Thanks
    JC
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please post an update to your ticket, and include link to this thread. We will help to fix this.
  3. lvtriclub

    lvtriclub Member

    Joined:
    Sep 17, 2011
    Messages:
    49
    Thanks I updated my ticket with this link as requested. any help would be welcomed.

    Cheers,
    JC

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