Hi there Can aMember Pro and OTRS be integrated? http://otrs.org/ http://doc.otrs.org/1.2/en/html/ http://otrs.org/download/ This program uses perl. The reason I am interested in this program is because it's open source and apparently has some excellent features. Kind regards Mandy
Hey Alex WOW - THAT'S GREAT! I don't understand the installation of OTRS - way beyond my understanding - so I'll get a colleague to install it on my site so it's ready to go for for you in 2-3 weeks. Thanks heaps, Alex, I'm stoked! Kind regards Mandy
Alex, I want to be able to provide paid support for my clients and members. My membership packages will include, for example, a customized workout and cardio regime` plus 5 x support tickets. When the person joins I want the 5 x tickets to automatically be allocated to them. I also need to be able to set limits on the tickets and limit the amount used per member so that when the tickets are used the person can then purchase more tickets seperately from the package etc. By providing the above support options I can keep my membership prices down for those people who don't want support and only want a exercise program. Alex, OTRS according to the author of this program does have some sort of options for this. Would this work with aMember Pro? Kind regards Mandy
Mandy, I guess it is impossible to limit count of tickets without serious changes to ORTS source, we couldn't do that. aMember integration can only manage slave users database.
Hi Alex No worries. I was thinking of hiring someone to that, Alex. I know you're too busy and do that so I wasn't expecting you to do it. Alex I am not sure what "manage slave users database" means - does that mean that ORTS won't integrate with the database data? Kind regards Mandy
It means that aMember will add/update/suspend members in ORTS users database and provide single-login. Nothing more.
OTRS Integration Alex talked about OTRS integration for Amember being developed and available. Is an OTRS plugin available, or can be built custom? Thanks for the info.