authorize.net aim and amember payment issue

Discussion in 'Payments processing' started by slcbigwig, Oct 13, 2011.

  1. slcbigwig

    slcbigwig New Member

    Joined:
    Oct 3, 2011
    Messages:
    4
    We are conducting tests and I paid for a product and that went through amember into auth.net just fine.

    I did another test, same product and amember denied the request to buy saying I already owned the product
    however - auth.net charged for the product

    so now amember says not paid but auth.net took the payment and it settled

    is there a way to make sure this does not occur?

    Thank you
    Sharon
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Sharon,
    Can you post screenshot of aMember CP -> Payments -> Edit Payment -> Debug info
    Or send this screenshot to helpdesk

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