Authorize.net CIM not receiving 'update' requests when user changes cc details

Discussion in 'Payments processing' started by msrsek, Jul 21, 2011.

  1. msrsek

    msrsek New Member

    Joined:
    Oct 17, 2008
    Messages:
    16
    Hello Everyone

    I am using Authorize.net CIM and discovered that for my users on recurring scedules, as their credit cards expire, aMember is not sending the profile update to authorize.net.

    For example, I have a user who recently updated her info to include her new expiration date. Searching on the authorize.net site, I see that her profile still has the old expiration date listed. Support from authorize.net says they never received an update request. All payment attempts against her card result in "The credit card has expired".

    This is particularly frustrating as I can't find a way to reproduce it or test it.

    Any ideas? What can I do to ensure updates to cc info within amember generate update requests sent to authorize.net?

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