Authorize.NET outage due to fire in data center

skippybosco · Jul 3, 2009

Managing some of the aftermath from the 5-7 hour outage at Authorize.NET as a result of a fire in their data center.

http://twitter.com/authorizenet

Fisher Plaza, a self-styled carrier hotel in Seattle, and home to multiple datacenter and colocation providers, has had a major issue in one of its buildings late last night, early this morning. The best information I am aware of is that there was a failure in the main/generator transfer switch which resulted in a fire. The sprinkler system activated. From speaking to the fire battalion chief, I am under the impression that Seattle Fire did use water on the fire as well, but I am unsure of this.

Given the failure location, generator power was not available, and cooling failed. UPS power to systems continued, and I can personally vouch that they held out for well over an hour. When we were able to access our equipment, ambient air temps were well over 100 degrees in the room our equipment is located in.

At least some, if not many circuits were affected. Several large co-location providers and other datacenters are located in the facility, these facilities have no power. As this was the main/generator switch, and it is now highly damaged, the circuits in the area are damaged, and the entire area is doused in water, a rapid restoration of power does not seem likely.
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Just FYI for everyone spotting any irregularities in their logs or failed payments.

deafdavid · Jul 4, 2009

Skippy, thanks for sharing with us.

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Authorize.NET outage due to fire in data center

skippybosco CGI-Central Partner Staff Member

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Authorize.NET outage due to fire in data center

skippybosco CGI-Central Partner Staff Member

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