Authorize.net timeouts

Discussion in 'Troubleshooting' started by chrome62, Nov 20, 2010.

  1. chrome62

    chrome62 Member

    Joined:
    Apr 22, 2008
    Messages:
    90
    I have been using aMember for about 5 years. I am currently at ver. 3.2.3 Pro.
    A few days ago I stated getting Authorize.net timeouts. I get an email from Authorize.net titled: "Transaction Error Notification". The emails states:
    Anyone else experiencing this issue? I am assuming the problem lies with the Authorize.net system.

    My Error Log Shows the following:
    The AUTHORIZE.NET SIM DEBUG: x_response=> 1

    there is more, but it's most personal customer info.

    any ideas?
    :)
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    What integration plugins you have enabled?
    How big is your user's database? Do you see any issues when try to activate payment manually from amember CP?
  3. chrome62

    chrome62 Member

    Joined:
    Apr 22, 2008
    Messages:
    90
    I have phpBB and Coppermine plugins installed. I am using Authorize.net SIM
    My user database is about 25,000 members. No problem with manual activation.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact me in helpdesk and provide access info.
    I need to check server error log.
  5. chrome62

    chrome62 Member

    Joined:
    Apr 22, 2008
    Messages:
    90
    server error log is not showing any problem...just timing out after Authorize.net's 10 second limit. Only happens occasionally, so I am suspecting sluggish database access. This started Nov 18th and has persisted intermittently. I optimized my database, no improvement. Replaced default 3.2.3 thanks.html template, no improvement.
    This is on a dedicated server.
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Do you have htpasswd plugin enabled? It rebuild htpasswd file on payment update so can lead to timeout. Try to disable it.

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