This seems like it should be a basic feature - Id like to be able to schedule sending emails to users whose memberships have been expired for a certain time. For example, send them an email when theyre a week over due, send them a second when they are two, and so on. Am I missing something, or is this not available? Followups are #1 to customer retention and this is a big feature to miss for an expensive piece of software. Thanks
Its there, but in a place you don't really expect it... From Admin Control Panel Click on "Products" Then click on "Protect Content" Then click on "E-Mail Messages" Then click on "New Expiration E-Mail"