Autoresponders not sending

Discussion in 'Troubleshooting' started by hebrew, Jan 30, 2011.

  1. hebrew

    hebrew New Member

    Joined:
    Aug 3, 2009
    Messages:
    9
    Hi,

    It seems like our autoresponders stopped getting sent out. It used to work and I have no clue as to what is going on.
    What is calling the function "member_send_autoresponders", that sends out the autoresponders, it seems like this is not being called anymore.

    We never had the cron enabled so I am not sure how it was working. I just enabled it and still nothing, I checked the error logs and see nothing as well.

    I copied over the function member_send_autoresponders to another file and called it manually and the emails get sent out, so again it seems that the problem is with the what is calling the "member_send_autoresponders".

    Any help would be greatly appreciated,

    Thanks,
    Leora
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Are any emails working? Logged on in admin, Setup/Configuration -> Email -> Test Send
  3. hebrew

    hebrew New Member

    Joined:
    Aug 3, 2009
    Messages:
    9
    The zero email is sending and when I did the test email, I had to select first PHP mail, as nothing was selected and then the email did send. Could that have been the problem as the zero email is sending..

    Thanks,

    Leora
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
  5. hebrew

    hebrew New Member

    Joined:
    Aug 3, 2009
    Messages:
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    I did enable and I did a test where I went to the cron.php via url and still no emails were sent.

    Shouldn't something have sent when I called cron.php via the web?

    Thanks,

    Leora
  6. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Trying running through your test scenario again with a new user now that your email settings are correctly configured.
  7. hebrew

    hebrew New Member

    Joined:
    Aug 3, 2009
    Messages:
    9
    I figured it out. There was a template issue in one of the emails (not related to the autoresponders) which caused the cron.php file to crash. Since it only tries to send emails once a day, when I tried to run the cron, it did a check that it tried that day already so it didn't try again therefore, I didn't see the crash - so I had no idea why the emails were not getting sent.

    Thanks to everyone who tried to help,
    Leora

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