Best way to cancel subscriptions?

Discussion in 'Payments processing' started by erikcw, Dec 5, 2004.

  1. erikcw

    erikcw New Member

    Joined:
    Nov 15, 2004
    Messages:
    54
    Hi all,

    I know there is a "cancel" link on the user side - but what is the best way to cancel a subscription from the admin cp? (customers often email us asking to cancel their accounts instead of using their member's area)?

    I am using authorize.net aim and paypal for processing.

    Thanks!
    Erik
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    unfortunately, it is impossible to cancel subscription from aMember CP
  3. erikcw

    erikcw New Member

    Joined:
    Nov 15, 2004
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    Will this be added in the next release?
  4. alex

    alex aMember Pro Customer Staff Member

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    Unfortunately, there are technical issues, so I cannot promise implementing it in the next version. I suggested you workarounds in the helpdesk.
  5. nicksparks

    nicksparks Guest

    Does the cancel link only show on accounts who have recurring billing? I'm trying to build a shortcut link to show it, if necessary and don't know where to point the link.

    Thanks.

    Nick
  6. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
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    it is built automatically and only for real recurring subscriptions.

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