Hi all I have abig problem with amember Installed version is 3.1.9PRO Im using amember for more than 1 year but now its something that i never se before. Maybe some of you have any idea what is going on. In the morning i dint had any problem and everythign was fine. Now i get email from users they cant access the site. When i look on the admin side at every user that send me an email under User Payments/Subscriptions at Product Tab is empty. Also some product switch from free to premium. No idea what is going on. I open a support ticket but i saw the office is close at this hour. Maybe i can get any idea what is going on. I want to say i dint make any change on the site in last 3 days or more so i dont understand. Please help me with any suggestions Thanks Catalin
I think one or 2 weeks ago i did that but no one make any payment till 4 days ago. I dint make any changes this week Also something that i see the products changes for exampe from free to premium or from three months to group membership. Its a really mess Thanks for reply
I checked your ticket in helpdesk and unfotunately I can't find what was the reason of this issue. I checked access log and I don't think that installation was hacked. I believe that amember_products table was modified outside of aMember(in phpmyadmin or from other script) and product_id was changed in amember_products table. For example there was product 9 and now it have different ID. That product_id is used in payments table so if there is no product 9 anymore you will see empty product in payments report. Also that table does not have indexes that were created when aMember was setup. So it was modified 100% If you have database backup, provide it in helpdesk, I will restore that table with correct IDs. If not let me know ASAP. Will try to fix this manualy.