Billing Period

Hi,

I set up a product with a 7-day trial and then a 1-time payment after. This is integrated with 1SC.

After the trial expires and the client is billed, the period shows another 7 days.

Example:
trial period is May 1st and expires May 7th
When the client is billed after the trial period, it says: May 8th to May 14th, which shouldn't be the case as it should say Lifetime Membership as that is what's setup.

Thanks in advance.
John

Please post a screenshot of your payment settings.

David

Hi David,

Thanks for the reply.

I have attached the screenshot.

What about your 1sc settings?
Or is this only happening in amember? (if so maybe a bug- report to tech support)

David

Attached is the 1SC settings

What happens is: Example:
May 1 - $1 trial begins
May 8 - Trial Expires, the membership fee (which is lifetime, 1-time) is charged but the email that aMember sends has a May 8-14 covered period
May 14 - aMember sends an email to the member saying it will be charged again and membership will be lost if not.

1Sc settings seem to be correct as there is 0 in the payment cycle (although it says that the next billing period is May 14)