Blank pages after supposedly successful installation

I just wrote this entire message and hit submit and was told invalid forum specified and when I hit the back button it erased my entire message. Hopefully it will actually work this time.

I was recommended the aMember software but so far have had a pretty bad experience with it.

I installed the trial software about two months ago and it installed perfectly fine, but I was swamped with other projects and put it aside until a few days ago.

When I tried to log into the admin page it came up blank, despite working 2 months ago. I figured maybe it was because the trial had expired so I removed the database and started from scratch, but ended up getting to step 4 with a supposedly successful installation, but all other pages show as blank.

I have searched the forum and found many people complaining of this problem, but no useful information (and often the people asking never get any answer at all!).

I have tried this upload & install three times now in the last few days, making sure to use binary mode (I've even tried 3 different ftp programs, and tried uploading and unzipping the file on the server), set the correct permissions for the data folder and subfolder, with no improvement.

Now it seems I can't submit a support ticket until next week, and I have a deadline to get this working before the new year, so I'm hoping someone can help me here.

I ran the tester and got this result:
--------
Testing whether your system has ionCube Loader in php.ini...Failed
Testing whether your system has Zend Optimizer in php.ini...OK
Testing results:
No additional configuration required and aMember will work on your hosting using the following loading method: Zend Optimizer installed

Additional information:
PHP version 4.4.8 (cgi)
OS FreeBSD hokkaido.globat.com 4.11-RELEASE FreeBSD 4.11-RELEASE #0: Fri Ja i386
safe_mode Disabled
enable_dl Enabled
extension_dir /usr/local/lib/php/extensions/no-debug-non-zts-20020429/
PHP Extensions zip, xslt, xmlrpc, xml, wddx, sysvshm, sysvsem, sysvmsg, sockets, snmp, shmop, pspell, posix, pdf, odbc, mysql, mime_magic, mhash, mcrypt, mcal, mbstring, ldap, imap, iconv, gmp, gettext, gd, ftp, fribidi, exif, domxml, dbx, dba, curl, ctype, crack, calendar, bz2, bcmath, zlib, openssl, Zend Optimizer
CURL binary /usr/local/bin/curl
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which indicates everything is fine, which is obviously is not.

Can anyone help please?

thank you,

Worth

Thanks for the suggestions, Skippybosco. I've been meaning to come back here and follow up -- the help desk was available that day (I had misread the support page) and were able to get me up and running. Apparently they re-uploaded the software and it worked, not sure why, since I had set my FTP program to binary... *shrug*

Either way, they were very helpful.

Now I have a completely different kind of issue, more a problem with my web host not supporting cron(!) which I only discovered after setting everything else up. But I'll post that in a new thread.

thanks again,

Worth