Can This Be Fixed?

Discussion in 'Payments processing' started by jmaduk, Apr 13, 2007.

  1. jmaduk

    jmaduk Member

    Joined:
    Aug 29, 2005
    Messages:
    96
    There's a small issue with recurring paypal subscriptions and I'm wondering if it can be fixed.

    Here's the situation..

    Customer signs up with a monthly recurring paypal subscription at price A.

    A couple of months later the price of the same subscription is increased in amember to a new higher price B.

    The next month the original customers who started their subscription at price A recieve their monthly renewal email from amember stating that their subscription has been renewed.....

    AT The New Higher Price B!

    While their Paypal account has only been charged for the original amount A, they are being notified by amember that they have been charged B.

    Any suggestions on the best way to handle this without creating brand new products every time the price changes?
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Which exactly notice does he receive? Can you copy/paste e-mail template?

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