Can users be blocked?

Discussion in 'Troubleshooting' started by bproffit, Dec 16, 2010.

  1. bproffit

    bproffit New Member

    Joined:
    Nov 23, 2009
    Messages:
    15
    I have someone who appears to be repeatedly taking advantage of the 7-day free trial, cancelling, and then rejoining to get another week. Is there a way to block someone from joining (by name or e-mail address or...)?
  2. jackgordon

    jackgordon aMember Pro Customer

    Joined:
    Mar 23, 2009
    Messages:
    269
    Email address should already have to be unique, unless you are deleting the old one out of the database.

    Under "Setup/Configuration" then "Ban" in the admin panel, there are some of the options that would help, like banning by email or IP.

    If this is a real problem, you could also require manual approval of accounts.
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Also make sure that your trial offer is available only from signup page so existing users can't purchase it.

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