Cancel (or Stop) membership is not showing for members

Discussion in 'Troubleshooting' started by faleandro, Sep 7, 2010.

  1. faleandro

    faleandro New Member

    Joined:
    Aug 2, 2010
    Messages:
    46
    Hello,

    One of my products is a monthly membership set up with paypal.

    My members can't see any link in their members page where they can stop the membership and stop paying when they want.

    How Can I add a "stop or Cancel" membership button in the member area so they wont be charged again next month?

    Thanks.
  2. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    You might wanna submit a trouble ticket at www.amember.com/support and have one of the tech guys look into it... as the Cancel link *should* show up on the Payment History pages as long as the payment has been completed successfully through Paypal.
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Are you looking in the payment history screen?
    I see this code: <a href="{$p.cancel_url}"
    which is a cancellation link.

    David
  4. samchan

    samchan New Member

    Joined:
    Sep 16, 2010
    Messages:
    4
    I am having the same problem, has anybody been able to resolve this (add a cancel button to each member's payment history?)
  5. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    What payment plugins you have enabled?
    Also, cancellation link will be displayed only for valid active recurring payments.

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