Cancellation Question?????

Discussion in 'Payments processing' started by dsmaks, May 15, 2008.

  1. dsmaks

    dsmaks New Member

    Joined:
    Feb 15, 2008
    Messages:
    45
    If a member emails me wants to cancel their paying membership, I just delete their information from the amember database. However, the subscription is recurring. Do I have to contact paypal about the cancellation or by deleting the information is all I have to do?
    Thanks,
    matt
  2. calisolllc

    calisolllc Member

    Joined:
    Feb 19, 2007
    Messages:
    194
    Tell the user to cancel their payment within PayPal. That is set up by them so they must cancel it
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    You can also go to your paypal account and cancel their subscription.

    I wouldn't delete the user info from amember. The account should expire after the next payment is not made - if canceled in paypal.
    If its a refund, set the date of expiration to yesterday, and change the amount paid to 0.

    David

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