Cancellation Survey (Why did you cancel your subscription?)

Discussion in 'Customization & add-ons' started by fanmoney, Aug 15, 2009.

  1. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    I'm looking to add a Survey to the cancellation form to get a better feedback on the service we provide.

    How can I go about installing such a plugin on amember?


    It should be simple and straightforward, after the user selected a drop-down answer, then they can proceed to canceling their amember membership.

    Thank you for your help,

    David-
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Canceling will dependon which payment system you use. For example, with paypal_r the member cancels at paypal.
    If you are billing locally- then this is something that could be developed.

    David
  3. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    Lets say we are billing locally, how would you go about installing such plugin?

    For paypal, members can cancel via a edit subscription link I created on the site, there's no need for them to login to their paypal account.
  4. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    Yeah, but some people will cancel through their paypal account instead... as they will not bother logging into your members area when they can log into the familiar paypal interface ;)

    Just because you built it that way (put up a button there) doesn't mean people will use it... ;)
  5. fanmoney

    fanmoney New Member

    Joined:
    Apr 12, 2009
    Messages:
    10
    let's forget about Paypal. about 90% of my member use credit card so is there a survey I can use for the credit card system?

    Thanks!

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