Cancelled through paypal but still remained as a member. Why?

Discussion in 'Troubleshooting' started by kendo, Jul 1, 2009.

  1. kendo

    kendo aMember Pro Customer

    Joined:
    May 4, 2009
    Messages:
    22
    I was testing subscription and unsubscription to my paid membership site. I cancelled subscription through paypal. Member.php of the test subscriber shows that its subscription is cancelled. But in amember, my test subscriber remains active.

    Do I have to manually cancel those who unsubscribed?

    Thanks,

    Hiro
  2. powerkeys

    powerkeys Member

    Joined:
    Aug 29, 2006
    Messages:
    192
    Usually, this situation comes up when the subscription period still has active dates before it expires. When the subscription expires, then access is removed.

    Canceling a subscription in PayPal merely cancels rebilling, and does not refund the customer for the current time period for which is already paid.
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Since they paid, they will still get access for the month- but at the end of the period, it will "expire" and they won't get access.

    David
  4. kendo

    kendo aMember Pro Customer

    Joined:
    May 4, 2009
    Messages:
    22
    Alan and David,

    Thanks for your reply. That totally makes sense. Thanks for your explanation.

    Hiro
  5. pamphile

    pamphile New Member

    Joined:
    Aug 29, 2006
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    i deleted this

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