Cancelling Payment Subscriptions

Discussion in 'Troubleshooting' started by digit1001, Dec 31, 2006.

  1. digit1001

    digit1001 New Member

    Joined:
    Dec 12, 2006
    Messages:
    8
    I'm using amember to integrate with Authorize.net for a monthly subscription that gives members access to protected directories.

    It seems to be ok with the setup, but I don't see an option to cancel subscriptions. I have seen mention of this in files as I poke around the code, but I'm not sure how to set this up. The default member.php/member.html didn't have a listing for it (that I could see).

    It does have the ability to unsubscribe from newsletters, but I'm thinking that is different.

    TIA.
    D.
  2. draj

    draj New Member

    Joined:
    Dec 29, 2006
    Messages:
    252
    Well then expire the subscriptions.

    What the problem in not doing that??
  3. digit1001

    digit1001 New Member

    Joined:
    Dec 12, 2006
    Messages:
    8
    It had to do with my authorize.net setup. I was using the SIM plugin which doesn't allow for recurring billing...

    no recurring billing... you can't cancel.

    I'm working through the AIM setup now.

    Thanks for responding.
  4. accularian

    accularian Online Macintosh support — aMember Guru.

    Joined:
    Dec 12, 2006
    Messages:
    41
    How can a member close their account?

    I want to provide a link for a member to close their account. I too have been looking through the code and can not determine what page to point a link to for a member to end their account.

    Dana Haynes
    Accularian
    http://www.accularian.com
  5. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    What means "end account"? There is no such ability.
  6. accularian

    accularian Online Macintosh support — aMember Guru.

    Joined:
    Dec 12, 2006
    Messages:
    41
    The ability to cancel membership (end account) is available in a link created in the member.html template. It appears at the very bottom of the member page but it is very small and it only appears if there is a paid membership. I have copied the code for this link and moved it up under the "useful links" section of the member.html template because I wanted it to be more visible. Is this the best way to give the member easy access to that function or is there a better way? Thanks.

    Dana Haynes
    Accularian
    http://www.accularian.com
  7. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    I am afraid it will not work after your move, try that.

    It is better to move payments history to top of the page, and change style of the cancel link to outline it.

Share This Page