Cancelling recurring payment

Discussion in 'Payments processing' started by mdmr_llc, Sep 20, 2011.

  1. mdmr_llc

    mdmr_llc Member

    Joined:
    Aug 22, 2006
    Messages:
    62
    I currently use PayPal and Google Checkout. If I enable a recurring payment feature, how would the customer can stop billing? Do they have to delete account? I am not sure how that feature works.

    :confused:
    mdmr_llc, Sep 20, 2011
    #1
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Cancel link will be available in customer's members area -> Payment history table(after each recurring subscription)
    When subscription will be cancelled in payment system, it will be expired in amember automatically at the end of paid period.
    alexander, Sep 20, 2011
    #2
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    What happens in those payment systems is they are brought to the payment system site, where they login and find the transaction. (searching for your email or transaction id)
    Then when they cancel, it sends a message to amember, amember marks the payment as canceled. It then expires at the end of the term.

    David
    davidm1, Sep 20, 2011
    #3
  4. cooliohiten

    cooliohiten Member

    Joined:
    May 1, 2009
    Messages:
    124
    Hi David,

    The process you stated doesn't happen with 2Checkout though does it?

    Cheers,

    ch
    cooliohiten, Sep 24, 2011
    #4
  5. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    With 2Co user will not be redirected to 2co in order to cancel subscription.
    it will be cancelled in background through 2CO api request.
    alexander, Sep 26, 2011
    #5

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