Cannot find applicable e-mail template

Discussion in 'Troubleshooting' started by s_teachings, Jul 7, 2009.

  1. s_teachings

    s_teachings Member

    Joined:
    Jul 24, 2008
    Messages:
    32
    Please help!!!

    Lately I've been getting "Cannot find applicable e-mail template for [send_security_code,en,,] in line 1198 of file common.inc.php" errors.

    The above error happens when a user has forgotten their password and tries to have reset.

    I had recieved simialar errors when a user would register or when they would verify their account but then I check the pending email templates (as suggested in another thread) and that problem was resolved.

    Final note, I also notice that notification emails for expired subscriptions are not being sent.

    Please help!!!
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact support and provide aMember CP info to check configuration.
  3. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    You've got no content in those email templates - they're empty... I believe you just have to find the template that gets triggered for and enter some text into it (or else it fails for no content like you posted), save it and voila.

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