Hi there, I'm a member of a site using aMember. I can't seem to get hold of them to cancel my subscription, and the aMember software doesn't seem to enable me to cancel myself. I can't find the cancel button on the Payment History tab as some have suggested. I inspected the page source and found a "cancel-subscription-popup" with the display style set to "none" (i.e. invisible). I was able to override it to visible, and click the "cancel-subscription-yes" button. However, it only led me to an error page like below. http://[SITE_DOMAIN]/amember/member/undefined HTTP/1.1 404 Not Found Looking in more detail the button triggers some javascript with the following code: $(document).on('click',"#cancel-subscription-yes", function(){ window.location.href = $(".cancel-subscription-popup").data('href'); }); Problem is, the .data('href') property is "undefined", and as a result, forces my browser to the undefined page. Any clues on what I can do? I know ideally I'd contact the site operator, but haven't yet been able to do that. I don't want to assume the worst right now (that the site is manipulating the page to eliminate the possibility of unsubscribing), so I won't reveal who they are.
I recommend to contact site owner or webmaster and ask to cancel subscription. Some payment systems just don;t offer any way to cancel subscription automatically, so the only way to cancel it is do this from merchant account.
Thanks for the reply. Can you confirm whether the "Moneris" payment system can be cancelled through the aMember interface? Cheers