caught in a loop when subscribing

Discussion in 'Troubleshooting' started by aramtch, Mar 24, 2010.

  1. aramtch

    aramtch New Member

    Joined:
    Oct 13, 2009
    Messages:
    11
    We just upgraded to WP 2.9.2. Now when a user tries to subscribe, they get caught in a never ending loop and they never get added to the database.

    1) they go to the Subscribe page (http://www.longwavedynamics.com/amember/signup.php?price_group=0&product_id=3)

    2) They enter their information, email, name, create a username, create a password, etc.

    3) they hit submit and are taken to a "agree to terms" page with a checkbox, which they check.

    4) they hit submit and it takes them right back to the Subscribe page and it starts all over again.

    Does any one have ANY idea on what I could try to fix it?

    thanks in advance.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Sounds like you got a bug on your signup page.
    Looks like youve customized that page a bit- so my only recommendation would be to start with a default version, and plugin your parts piece by piece to see where the error occurs.

    **edit- just reread and saw you are using wp for your theme. How did you do this? Usually I hard code the amember theme- this may be causing the problem.

    David
  3. aramtch

    aramtch New Member

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    Oct 13, 2009
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    Hey David... thanks for the reply. It's just weird that it was working fine before.

    As for how we customized it... gosh, its been several months. But I followed one of the tutorials on this forum.
  4. alexander

    alexander Administrator Staff Member

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    Jan 8, 2003
    Messages:
    6,279
    Please submit a ticket we will check what can be wrong exactly.
  5. aramtch

    aramtch New Member

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    Oct 13, 2009
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    thanks alexander

    Alexander was able to fix it... it was an issue with my custom header like David had suspected. thanks guys.
  6. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    Care to explain?

    As I've seen that bug before on a site that integrated wordpress directly into the config.inc.php file and included the wordpress header code in header.html template too...
  7. aramtch

    aramtch New Member

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    Oct 13, 2009
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    Hey Miso... that's all the info I got from alexander. Maybe he would be willing to explain it in a little more detail here.
  8. alexander

    alexander Administrator Staff Member

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    Jan 8, 2003
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    6,279
    Actually it was not me but other stuff person and unfortunately this was a week ago so he don't remember what was the problem.

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