ccBill datalink error: Authentication Failed. 708

Discussion in 'Payments processing' started by tcmc, Sep 3, 2005.

  1. tcmc

    tcmc New Member

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    Hello,

    I purchased aMember from another company and it is installed on my server. I recently enabled the CCbill plugin and set up everything correctly with CCbill.

    I read in another post that a script is wrong. The problem is where do I change this or how to rewrite it?

    Thanks,
    tcmc
  2. alex

    alex aMember Pro Customer Staff Member

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    Here is file attached to this message. Upload it to amember/ folder and access from your browser. You will get full set of debug information to contact ccBill support. If something still not clear, contact us via helpdesk.
  3. tcmc

    tcmc New Member

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    Thank you, I have uploaded this two a couple of different folders the first one just displays "something wrong with your cURL". When I put it in the ccbill plugin folder I get Fatal error: Call to undefined function: config_set_notebook_comment() in /var/www/html/ms/plugins/payment/ccbill/config.inc.php on line 3

    is this something I need to change or can CCbill fix this from their end? I have also submitted a ticket here.

    Thanks,
    tcmc
  4. alex

    alex aMember Pro Customer Staff Member

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    I did not catch your ticket, but I hope it is already answered and the problem is resolved.
  5. tcmc

    tcmc New Member

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    Hello Alex,

    I reopened the ticket. The 708 error has been resolved however, I'm still having a problem getting the transaction info update on the member's account. There is some discrepancy between CCbills Subscription number and payment ID (invoice #), i.e. PNREF.

    I appreciate your help!

    Thanks,
    Tara
  6. xstreme

    xstreme New Member

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    I had Alex correct my problem with this a while back, but my server when nuts and had to reinstall the script. Now my is back to the same thing with the 708 error from cc bill. How did you fix this?
  7. alex

    alex aMember Pro Customer Staff Member

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    Please replace file
    amember/plugins/payment/ccbill/ccbill.inc.php
    with one from latest version (2.3.8)
  8. yatesf

    yatesf Guest

    I'm running aMember v2.3.8

    Here's some of the info produced for me by that ccbill_debug.php file:
    I'm not having any problems that I'm aware of, but shouldn't the subaccount field be included as part of that URL shown by this debug tool? Just curious. I do have my subaccount info plugged into my products though. I had read in this post: http://amember.com/forum/showthread.php?p=13782#post13782 that subaccount info needs to be passed to ccbill.

    I only came across this thread because, I had an IPaddress-related CCBill error that this thread helped me resolve. Thanks for that debug tool; it resolved the errors I had been getting :)

    Just wanna make sure there's no other errors waiting to happen as a result of subaccount info not being passed. I've had other issues with aMember software where unsuspecting errors can remain dormant until you just come across them at the most inconvenient times (i.e.: http://www.amember.com/forum/showthread.php?p=14165#post14165)
  9. alex

    alex aMember Pro Customer Staff Member

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    subaccount will be included into real urls, it is just not included in this DEBUG url.
  10. yatesf

    yatesf Guest

    I'm not sure if the script portrays things accurately then. Looks like ccbill is passing an error to this debug script as a result of the subaccount ID not being included.

    This could lead to false indicators if in fact the aMember software is working correctly, whereas the ccbill debug script would indicating otherwise. CCbill said to me that the subaccount ID needed to be included in the string passed by the debug script. The lack of subaccountID in the string was the cause of my authentication errors being indicated by the ccbill_debug.php.

    This conclusion is based on ccbill's further tests & analysis of my cut & pasted output that I sent to them from the ccbill_debug.php.
  11. alex

    alex aMember Pro Customer Staff Member

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    ccBill has recently changed its interface, and it requires subAccount to be always specified. I just updated file above to reflect this change.

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