Hi Guys, I understand that "Expire Notification" will not be sent for products with recurring billing, as the system states. First question - Is there any setting where the system WILL send out an email a certain number of days to say "Your recurring subscription is set to rebill in 7 days..." Second question - What if a member has a recurring product that is canceled automatically from Paypal upon a few failed bill attempts... Where in the system can I set for the email to go out that says "Your subscription has canceled and is no longer active..." Basically, I want the system to email a user if/when their membership expires from a recurring product. Thanks. -Josh
Hey David, First off, it's good to see you hear in the New Year - you've been a great help for many years! OK, I thought setting the Expire Notification would do the trick but it says "will not work with recurring products." Is that the case? (My product is recurring.) -Josh
Yes it will not be sent for recurring products. If you want to send notifications even for recurring products user Send Automatic Emails instead. For exampl;e if notification should be sent 3 days before expiration of 30 days recurring product. Set days to 27 and also set Send Automatic Emails after renewal to "Reset days counter"
I know this was a while ago, but just to clarify. If I set the days to 360, will it only send notifications out to products with a yearly subscription? Meaning, I have yearly and monthly subscriptions but only want to send automatic emails to my Yearly subscribers. ___ Jim Leeth Dramanotebook Webmaster e: webmaster@dramanotebook.com
this depends on where you have configured these notifications. If you use global setting from amember CP -> Setup -> Email then notification will be sent for all products. If you use aMember CP -> Manage products -> Edit Product , notification will work only for that product.
Thanks Alex. So if I place "360" in the Send Automatic Emails user can receive automatic emails after signup. You can setup series of emails to be sent. 0 - message will be sent immediately after purchase 2 - message will be sent 2 days after purchase I will get an email sent to the member with that product that they are about to be renewed for that product, yes? This is the yearly product of course. Do I need to make sure any other settings are implemented in the product before it will work? ___ Jim Leeth Dramanotebook Webmaster e: webmaster@dramanotebook.com
Revisting my old thread here too Alex - I love that workaround for sending automatic renew emails that way. Question: So I have a product where Duration is set to 1 year. If I want a notice to go out 30 days before automatic annual recurring, I will set a product email to go out 335 days after sign up. All is good. But if I add this today, will my current members receive the email when they reach 30 days prior (or do I need to do something where you said "and also set Send Automatic Emails after renewal to "Reset days counter") Thanks!
Great. Thanks so much for your superior product - a product that was superior 10 years prior to all others!