Commenting on a Helpdesk Thread sends a message to the client.

Discussion in 'aMember Pro v.4' started by kelly_mc, Dec 23, 2011.

  1. kelly_mc

    kelly_mc Member

    Joined:
    Aug 29, 2006
    Messages:
    42
    We noticed that we can comment (not reply) on a helpdesk thread and that the client can't see our comments, but it does generate an update email to the client saying that we've responded to their ticket.

    It shouldn't do that when we comment, right?
    kelly_mc, Dec 23, 2011
    #1
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Yes right. We will fix this right now. Please contact us in helpdesk if you need updated files before release(provide reference to this thread).
    alexander, Dec 26, 2011
    #2

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