Every newsletter I send has instructions in the footer about how to unsubscribe. Also, the membership page allows users the unsubscribe from newsletters just by unchecking a box. I am concerned that some users might use these to unsubscribe by mistake, when they don't mean to. They are paying money to be subscribed to these newsletters, so it is unlikely that they actually want to unsubscribe. My question is, how do I confirm these unsubscribes, to make sure that the users is absolutely sure that this is what he wants to do? Thanks.
Theres no double opt-out for unsubscribes. You may be able to add a javascript popup to confirm they want to unsubscribe in the template unsubscribe_confirm.html David