Coupon not working

Discussion in 'Troubleshooting' started by fzgber, Nov 26, 2010.

  1. fzgber

    fzgber New Member

    Joined:
    Nov 26, 2010
    Messages:
    1
    I've set my coupon amount to give visitors 100% off, so 0 dollars is being charged. After the visitor enters their CC info, and subscribes, a red warning bar appears at the top of the page saying invalid payment. In the admin, the visitor is in "pending" mode. I've had one visitor enter their info several times and it went through as "free offer" in the payment history in admin and they were able to log in. cheap dreamweaver I'm using merchants anywhere as the processor.

    I just did a mass mailing and need the issue fixed asap. Any help is greatly appreciated.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Please submit a ticket via helpdesk (if possible with access info to speed up help), and we will be happy to help.

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