Coupons Doesn't Work

Discussion in 'Troubleshooting' started by eqewebmaster, Jul 12, 2009.

  1. eqewebmaster

    eqewebmaster New Member

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    Jun 29, 2009
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    I'm still setting up my website and getting aMember fully acclimated, so I made some coupons that discounted the price 100% for testing accounts.

    I just tried making an account and inputting a coupon. It all went successful according to the software until I get to the member page, where under Active Subscriptions there was nothing. I would've had to "re-buy" the subscription again.

    To continue testing, I just approved the subscription through the Admin CP. Now the active subscription appears in the member page, listed as "Free Signup."

    But I'm still nicked that the process didn't automatically take. Any idea what went wrong?
  2. eqewebmaster

    eqewebmaster New Member

    Joined:
    Jun 29, 2009
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    UPDATE: Nevermind. I found out that under the "Free" Tab in Setup/Configuration I had checked "Require admin approval for new payments"

    Solved.
  3. eqewebmaster

    eqewebmaster New Member

    Joined:
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    Update 2: Apparently that wasn't the problem....

    This time, buying the products doesn't seem to take any affect, because even if I buy a product again through member.php and enter in the coupon, once I'm brought to Thanks.php and re-directed to login I see that there's still no bought and active subscriptions.

    I've looked into the admin CP and see that when a member using a 100%-Off coupon registers, their subscription comes up as Pending, not Active. That should explain why their member.php page comes up without any active subscriptions. But shouldn't their subscription be automatically set to Active upon verification?

    Here's another thing I've noticed. All my products direct to a "welcome.php" page, however those accounts that were signed up with the 100%-Off coupon go to "member.php" upon logging in.

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