I ordered a custom script with my purchase of aMember Pro more than 2 weeks ago in hopes the subscription will run in a few days, however, up until now I get nothing but delays and I'm at the end of my patience here. I have timetables and these delays really messing up our plans and we're losing potential sales with no idea when this custom script will be ready. CGI Central had delayed script completion twice now promising it will be done on the weekend with each excuses - that's 2 weekends. I'm wondering on which weekend in the future will it be done? I'd really appreciate if CGI Central will give some respect to clients and don't leave them in the dark with one liner excuses and deliver services on time. Responses is fast but I'm really tired of getting oneliners with no result/tangible progress and I'm tired asking when will my script and membership site ready?
A word in their defence... While I can understand your annoyance and the need for your business to make this script work for you, and I don't know all the facts, but I do have to make a couple of points here... Okay, so you've waited two weeks for the script, but have you any idea how complex such things can be? I've just checked my local copy of amember pro and it weighs in at 2.42 MB with 568 files in 90 folders! Your script may have to work in conjunction with most, if not all of those files, and do so without error or interruption. These things never work first time 'out-of-the-box', so that script will have to be tested and altered through any number of iterations until it's right, because they don't want to sell you an incomplete product. My own installed script has been running for three months now and is constantly being tinkered with and tailored to my exact needs (by myself for the most part, with Alex's help in a couple of instances). No, there's no excuse for poor service, but when you consider how many copies of this script are running throughout the world and how many server configurations, payment processors and customer requirements there are, the level of service that I and several hundred others have received is more than adequate! It might also be worth noting that 'the one line answers' you have received could well be because they're busy - WORKING ON YOUR SCRIPT! To take time out to answer all technical queries takes a big chunk out of a programmer's day, and it detracts the programmer from doing the thing they do best - programming. So, try and have a little patience and a little faith in them - I'm betting they won't disappoint you! P.S. I'm not sure to what level you want the script customised, but there's a lot you can do with amember by altering a few templates and asking a few questions in the Trouble Tickets system (links near the top of this screen). I could be way off base here, but it's worth mentioning...
No, I'm not complaining about the program but the communication skill can be improved. I would appreciate if they set deadlines way ahead and finish them early instead of set them early but kept failing to deliver on time. That's my point. I understand that CGI is not a customer service specialist who knows how to communicate effectively since they're programmers - so pls regard this as a constructive feedback on consumer communications. Involve the client, and don't leave them in the dark. At least I want to know the up to date progress of the development and know what to expect.
Kinjo, I'm really sorry for issue and delay with your order. I just went and read your ticket, and I realize that our staff member misunderstood your request initially. If you wish to discuss everything, please contact me personally at alex@cgi-central.net If not, I hope Alexander will get back to you soon. I completely agree that delays are unacceptable, but some peoples in our team sometimes unable to manage their time, and we are fighting with this.
I had detailed all my requirements in that ticket and only want it to be delivered asap and it will help a lot if you help the progress of delivering the end results I originally request. I currently had to assign my own developer to take charge and speed things I requested as I'm dead anxious to launch this. Like many other customers, I only care about results and nothing else.