Can somebody explain to me why customers who are logged in should be redirected to the no-access.phtml page to get the text: "You have no access to Folder test (http://www.mysite.com/member-subscriptions/url-here). Visit order page to order additional subscriptions. " The only way customers could fix this was to log out and log in again. Why does this happen? And how could I stop it happening again please?
What aMember version do you have installed? There was such bug before as I remember but it should be fixed in latest versions. If you have latest version already, feel free to submit ticket to helpdesk.
Thanks Alexander. It is v4, with the latest updates applied. I have submitted a ticket to helpdesk at the same time as the message above, but no response yet. :-(
Thanks Alexander I have a reply now although it doesn't look as though there will be an answer as to why this happened if I can't reproduce the problem.