Customers redirected to no-access.phtml

Discussion in 'Troubleshooting' started by ckissack, Apr 24, 2013.

  1. ckissack

    ckissack aMember Pro Customer

    Joined:
    Oct 16, 2012
    Messages:
    14
    Can somebody explain to me why customers who are logged in should be redirected to the no-access.phtml page to get the text:

    "You have no access to Folder test
    (http://www.mysite.com/member-subscriptions/url-here). Visit order
    page to order additional subscriptions. "

    The only way customers could fix this was to log out and log in again.

    Why does this happen? And how could I stop it happening again please?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    What aMember version do you have installed? There was such bug before as I remember but it should be fixed in latest versions. If you have latest version already, feel free to submit ticket to helpdesk.
  3. ckissack

    ckissack aMember Pro Customer

    Joined:
    Oct 16, 2012
    Messages:
    14
    Thanks Alexander. It is v4, with the latest updates applied. I have submitted a ticket to helpdesk at the same time as the message above, but no response yet. :-(
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    If it wasn't answered yet please provide ticket number I will check it asap .
  5. ckissack

    ckissack aMember Pro Customer

    Joined:
    Oct 16, 2012
    Messages:
    14
    Thanks Alexander I have a reply now although it doesn't look as though there will be an answer as to why this happened if I can't reproduce the problem.

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