Data import not working on 4.5.1

Discussion in 'Troubleshooting' started by blctech, Dec 20, 2014.

  1. blctech

    blctech New Member

    Joined:
    Mar 1, 2013
    Messages:
    11
    Hi

    Am upgrading from AM3 to AM4. Today I tried importing my AM3 data to our new AM4 installation. Products and coupons imported fine, but when it started to import users and invoices it seemed to import import about 10 users of our 1000 users then stopped with this error:

    An internal error happened in the script, please contact webmaster for details

    Please contact webmaster: blc@insixdays.com.


    That's a great error as I am the webmaster and I have no idea what the script error is. I would think that since when I installed Amember4 I did not know that ver 4.5.1 was released instead of 4.4.4. I never had any data import problems with 4.4.4.

    You would think that with all the installations that Amember has, they could have someone handling tech support on the weekends. ugh!

    To keep moving on this install, I thing I need to find a copy of 4.4.4 and install it on the server. Any special way to do this or just wipe out the directory and start over?

    Thanks
    Brian
  2. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    Try looking in the aMember log files and also server log for clues for starters. These will normally give more information than simple error messages.
  3. blctech

    blctech New Member

    Joined:
    Mar 1, 2013
    Messages:
    11
    Thanks thehpmc

    The run stops at this error when executing crypt.php

    Exception Am_Exception_Crypt
    Am_Crypt_Strong->openKeyFile [ library/Am/Crypt.php : 137 ]

    ----------------------------------------------------------------------------
    It is probably this if statement:

    if (!function_exists('mcrypt_module_open'))
    throw new Am_Exception_Crypt("mcrypt module is not enabled");
    if ($key === null)
    $key = $this->openKeyFile();

    I don't know what this key file does. The exception can be cause by a number of key failures.
    Last edited: Dec 20, 2014
  4. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    Password encryption/decryption I think you will find.

    You need check if this module is included in your PHP installation and if not contact your web host and get the module installed.

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