Discrepancy between "Added" and "Paid"?

Discussion in 'Troubleshooting' started by toniclodge, Mar 22, 2010.

  1. toniclodge

    toniclodge New Member

    Joined:
    Sep 20, 2009
    Messages:
    12
    So on my aMember Control Panel, each day I see a summary of the new subscribers. But there is often a gap between the amount "Added" and "Paid". Are these simply users who did not complete payment, for whatever reason?

    If so, is there some way to see them listed? Also, are they the same thing as "Pending"? Because in the tests that I did, when I registered an account but did not finish the payment phase, that account was listed as "Pending", whereas there is no way to see who these users are.

    [​IMG]

    Any help is greatly appreciated.
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Added- total number of people who started the order
    Paid- total number of people who completed the order.

    If you click on Payment on the left area, you can see everyone who signed up on a specific time frame.

    I wrote a small hack for my members that adds a payment link to the Added column for each day so its easier to get to.

    David

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