Hello, We offer a free trial and a paid subscription. The sign up page used to not display Payment System when Trial was preselected and user could sign up with out a fear of being charged. Now, the Payment Systems is displayed even though the user does not need to pay and I think this is impacting the conversion rate for trials. I don't know if this is a cause, but I tested making the Trial charge the card after it expired and take a card in order to sign up, but I removed that after a day of testing. Could that be the issue, the system started displaying Payment Systems when I changed to require a payment? But now it is still doing that even though no payment is needed? If so, is there a way to clear that out so it does not display Payment Systems? Thank you for any help!
Do you have any modifications in amember templates? Do you use wordpress theme? aMember decides what paysystem will be selected using javascript, so it seems that javascript doesn't work on your signup page.