Double Billing - Help!

Discussion in 'Troubleshooting' started by josiemv, Sep 4, 2008.

  1. josiemv

    josiemv New Member

    Joined:
    Aug 18, 2008
    Messages:
    7
    This is only our second month using aMember. On the renewal date for our product subscription, all members were billed. On the following day, they were billed again! Also, those who had canceled were billed.

    I have a lot of upset people, and I can't find what caused this. Can someone help? Asap! Please.

    Thanks,
    Josie

    Thanks to all who responded. We solved the problem. Our webmaster had created a clone of aMember for development and it billed the members because the links to the billing program had not been disabled.

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