Email on Declines

Discussion in 'aMember Pro v.4' started by fonderco, Aug 17, 2012.

  1. fonderco

    fonderco New Member

    Joined:
    Mar 7, 2010
    Messages:
    27
    I can't find where I can get an email when the user's credit card is declined. Also, I can't find to edit the email that the users gets when their CC is declined... Help! ;-)
  2. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    Depending upon payment system does aMember get notified that a card is declined?

    I thought aMember would only know if a payment request was successful of that it failed. That failure could be for a number of reasons.
  3. fonderco

    fonderco New Member

    Joined:
    Mar 7, 2010
    Messages:
    27
    We are using Authorize.net CIM. So, if the payment failed Amember does know, but it tries to bill again. So, I know that part is working. I just want an email when Amember gives up so I can take action.

    Anybody?
  4. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    As said above
    You specifically asked for payments declined. This need NOT be the same as failed, of which aMember is aware, but just MIGHT be!!
  5. fonderco

    fonderco New Member

    Joined:
    Mar 7, 2010
    Messages:
    27
    I am looking for an email when a payment fails or is declined or didn't go through for any reason. Is that an option?

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